Case study Essay Example | Topics and Well Written Essays - 500 words - 20

Case study - Essay Example Ang Siow Lee. He moved up the corporate ladder through hard work and he reached the executive management level. His technical expertise helped the company improve processes and reduce waste within the operations. A second stakeholder is a new manager named Mr. Davidson. Mr. Davidson had a totalitarian attitude and personality. He always expressed his concerns, but he often spoke in a loud aggressive manner which made the employees feel bad. There were communication problems at Alpha Plantation. These problems were creating frictions and a lack of trust between the employees and the managerial staff Despite his attitude Mr. Davidson was a bright person with great ideas on how to improve the problem. When he first took command of this managerial position he identified seven significant problems and issues that needed immediate attention. A list of the issues the company was facing is illustrated below: Mr. Davidson received after six month a poor rating review. This event affected him emotionally and psychological. He became a passive person that did not care about his job. On the personal level he became an alcoholic. Friction occurred between Mr. Davidson and Mr. Ang. Eventually the internal conflict escalate so much that Davidson and Ang had a confrontation in public that cause a public spectacle within the organization. Mr. Ang was fired for insubordination and gross misconduct. Mr. Davidson lacked confidence and motivation toward the end which affected his performance as an employee. The conflict that occurred could have been prevented if the top managers of the company implemented better communication internally and externally. In terms of internal communication the managers needs to improve the communication among themselves and between the managers and the floor employees. Two techniques that can be used by managers to improve motivation are internal and external rewards (Beswich). An example of an intrinsic reward is congratulating an employee for